Terms & Conditions

Megora Jewels is an online jewellery store offering fashion jewellery, anti-tarnish jewellery, ethnic jewellery, and other jewellery collections through our website.

Throughout these Terms & Conditions, the terms "Megora," "Megora Jewels," "we," "us," and "our" refer to Megora Jewels.

The terms "you," "customer," and "user" refer to any person accessing or purchasing from our website.

You agree to use the Megora Jewels website only for lawful purposes. You must not:

• Use the website for any fraudulent or unlawful activity.
• Attempt to gain unauthorised access to our website, servers, or systems.
• Copy, reproduce, modify, distribute, or commercially exploit our website content without permission.
• Use our website to interfere with the experience or security of other users.
• Provide false, misleading, or inaccurate information while placing an order or creating an account.

We reserve the right to restrict or terminate access to the website where we reasonably believe that these Terms & Conditions have been violated.

We make reasonable efforts to ensure that product descriptions, photographs, prices, sizes, colours, and other information displayed on our website are accurate and up to date. However:

• Product colours may appear slightly different depending on your device or screen settings.
• Jewellery may have minor variations due to manufacturing, finishing, lighting, or photography.
• Product images are intended to provide a representation of the product and may not always reflect its exact physical appearance.
• Measurements and dimensions may have minor variations.

Such variations do not necessarily constitute a product defect.

The appearance and durability of jewellery may vary depending on usage, storage, contact with moisture, sweat, perfumes, cosmetics, chemicals, and other environmental factors.

For products described as anti-tarnish, the term refers to the product's intended resistance to tarnishing under normal and recommended conditions. It does not mean that the jewellery is permanently resistant to tarnishing or discolouration.

To maintain the appearance of your jewellery, customers should follow the care instructions provided by Megora. We recommend keeping jewellery away from:

• Water and excessive moisture
• Perfume and deodorant
• Lotions and creams
• Sweat and chemicals
• Household cleaning products
• Direct exposure to harsh environmental conditions

All products are subject to availability. Adding an item to your cart does not guarantee that the item will remain available until checkout or payment is completed.

If a product becomes unavailable after an order is placed, we may contact you regarding an alternative product, refund, or cancellation, as applicable.

All product prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Megora Jewels reserves the right to update product prices, offers, discounts, and promotions at any time.

We make reasonable efforts to ensure that pricing information is accurate. In the event of an obvious pricing or technical error, Megora may cancel the affected order and provide an appropriate resolution.

Shipping charges, where applicable, will be displayed during the checkout process.

When you place an order through our website, you are making a request to purchase the selected products. An order is considered accepted only after Megora confirms the order.

We reserve the right to refuse, cancel, or limit an order in circumstances including:

• Product unavailability
• Incorrect pricing or product information
• Suspected fraudulent activity
• Incorrect or incomplete customer information
• Technical errors
• Duplicate or unusually large orders
• Other circumstances requiring cancellation for legitimate business or operational reasons

If an order is cancelled after payment has been received, the applicable amount will be refunded through the original payment method or another appropriate method.

Customers are responsible for providing accurate information while placing an order, including:

• Full name
• Mobile number
• Email address
• Shipping address
• PIN code
• Other information required to process and deliver the order

Megora Jewels is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.

Megora Jewels may provide one or more payment methods through third-party payment service providers. Customers must provide valid payment information and complete the payment process for their order.

Megora does not intentionally store complete card, banking, or payment credentials on its own systems where such information is processed by third-party payment providers.

Payment processing may be subject to the terms and policies of the relevant payment service provider.

Orders will be shipped to the delivery address provided by the customer during checkout. Estimated delivery timelines displayed on the website are indicative and may vary depending on:

• Delivery location
• Courier availability
• Weather conditions
• Public holidays
• Operational delays
• Natural events
• Transportation disruptions
• Other circumstances beyond our reasonable control

Once an order has been handed over to the delivery partner, delays caused by the courier may be outside Megora's direct control.

Customers should ensure that someone is available to receive the package at the provided delivery address.

If you receive a package that appears damaged, tampered with, or incomplete, please contact Megora customer support as soon as possible.

For certain delivery-related claims, we may request photographs, videos, unboxing footage, packaging details, or other information necessary to investigate the issue.

Megora reserves the right to investigate claims before approving a replacement, refund, or other resolution.

Orders may be cancelled, returned, or exchanged only in accordance with Megora Jewels' applicable Cancellation & Return Policy.

Certain products, promotional items, discounted products, customised products, or hygiene-sensitive products may be subject to specific return or exchange restrictions.

Customers should review the applicable Return & Refund Policy before placing an order.

Where a refund is approved, the refund amount and method will depend on the circumstances of the order and Megora's applicable refund policy.

Refund processing times may vary depending on the payment method and financial institution.

Megora is not responsible for delays caused by banks, payment gateways, or other third-party financial service providers after a refund has been initiated.

Megora may occasionally provide promotional offers, discount codes, vouchers, giveaways, limited-time deals, or other promotional campaigns. Unless otherwise stated:

• Promotional offers cannot be combined with other offers.
• Promotional codes may have expiry dates.
• Promotional codes may be limited to one use per customer.
• Certain products may be excluded from promotions.
• Promotional offers may be subject to minimum purchase requirements.
• Offers may be withdrawn or modified where permitted by applicable law.

The specific terms displayed with each promotion will apply to that promotion.

Where Megora offers gift cards, vouchers, or store credits, their validity, usage restrictions, expiry, refundability, and other conditions will be specified at the time of issuance.

Unless specifically stated otherwise, vouchers and promotional credits cannot be exchanged for cash.

All content available on the Megora Jewels website, including but not limited to logos, brand names, product photographs, graphics, illustrations, videos, website designs, text, product descriptions, layouts, and marketing materials, is owned by or licensed to Megora Jewels and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, or commercially use our content without prior written permission.

If customers submit reviews, photographs, videos, testimonials, or other content to Megora, you confirm that you have the necessary rights to submit such content.

By submitting content, you grant Megora permission to use, reproduce, display, and publish that content for legitimate business, marketing, promotional, or informational purposes, subject to applicable law and our Privacy Policy.

We reserve the right to remove content that is unlawful, misleading, offensive, abusive, fraudulent, or otherwise inappropriate.

We aim to keep the Megora website available and functioning properly. However, we do not guarantee uninterrupted or error-free access at all times. The website may occasionally be unavailable due to:

• Maintenance
• Technical issues
• Software or hosting problems
• Security incidents
• Network interruptions
• Third-party service failures
• Circumstances beyond our reasonable control

Our website may use or link to third-party services, including payment gateways, delivery partners, analytics services, social media platforms, or other external services.

Megora is not responsible for the content, availability, policies, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

Your use of the Megora Jewels website may involve the collection and processing of personal information required to provide our services, process orders, communicate with customers, and improve our website.

For information about how we collect, use, store, and protect personal information, please refer to our Privacy Policy.

To the extent permitted by applicable law, Megora Jewels will not be responsible for losses arising from circumstances beyond our reasonable control, including delays caused by courier services, payment providers, internet or network failures, natural events, or other third-party services.

Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or legal rights that cannot lawfully be excluded or limited.

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website, violation of these Terms & Conditions, or infringement of another person's rights.

Megora Jewels may update these Terms & Conditions from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.

Your continued use of the website after the updated Terms & Conditions are published constitutes acceptance of the updated terms, to the extent permitted by law.

These Terms & Conditions shall be governed by the laws applicable in India.

Any dispute arising in connection with these Terms & Conditions or your use of the Megora Jewels website shall be subject to the jurisdiction of the appropriate courts and authorities in India, subject to applicable consumer protection laws and the rights available to consumers.

If you have questions regarding these Terms & Conditions, orders, products, or other matters, please contact us through the official Megora Jewels customer support channels.